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Patient Svcs Coord- Hillman Cancer Center
Category: Other
  • Your pay will be discussed at your interview

Job code: lhw-e0-90671712

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  Job posted:   Thu Jun 7, 2018
  Distance to work:   ? miles
  1 Views, 0 Applications  
Patient Svcs Coord- Hillman Cancer Center


The Patient Service Coordinator is responsible for managing the clinic and providing outstanding customer service to all patients and families.


+ Account for all customers in the clinic.

+ Anticipates and responds to meet customer needs.

+ Assists in the registration of patients to include verification and confirmation of health insurance coverage.

+ Collects 100% of copays daily and correctly balances at the end of each day.

+ Completes vital signs, specimen testing and EKGs as needed.

+ Continuously monitors environment and facilitates correction of any detraction from the appearance, comfort and safety of the clinic.

+ Coordinates and manages the bone marrow biopsy schedule for multiple practitioners and bone marrow technician.

+ Coordinates scheduling to include testing.

+ Coordinates the ordering of blood products in collaboration with RNs, Blood Bank and Laboratory.

+ Greets each person entering the clinic, identifies self and role. Explains processes and procedures to new patients and assists with paperwork.

+ Immediately report any situation that may impact safety of patients, visitors and staff.

+ Maintain high visibility. Stationed in a prominent area in the clinic that is readily identifiable and accessible to customer.

+ Maintains competency requirements.

+ Orders supplies for unit as necessary.

+ Organizes daily schedule of patients, greet patients and assigns rooms.

+ Other Duties as Assigned.

+ Participate in interdisciplinary activities such as staff meetings and other committees as assigned.

+ Participates in interdisciplinary activities such as staff meetings and other committees as assigned.

+ Provides front desk coverage as assigned.

+ Provides lobby/waiting room coordination and supervision.

+ Respond appropriately to crisis situation as a team member.

+ Serve as liaison between customer and clinic staff.


+ High School graduate or equivalent required.

+ Minimum of three years of direct patient care and or phlebotomy experience.

+ Must have basic computer skills and knowledge of medical terminology, examination, diagnostic and treatment room responsibilities.

+ Possesses strong interpersonal skills and the ability to work with individuals from multi-disciplinary groups.

+ Possesses excellent organizational skills.

Licensure, Certifications, and Clearances:

Medical Assistant or Phlebotomy licensure preferred
CPR required based on AHA standards that include both a didactic and skills demonstration component within 30 days of hire

+ Act 34 Criminal Clearance

+ Basic Life Support or Cardio Pulmonary Resuscitation

UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities

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